Sports / Mobile
These terms set out how we handle your account, your data, and your choices on jilidd — available where local law and eligible regions permit. Read this page to understand what applies to you, what you can ask us to do, and where to reach us when you have a policy question.
Access to jilidd and its services depends on local law and is available only in regions where that access is permitted. We do not make eligibility determinations on behalf of any authority; it is your responsibility to confirm that using this platform is lawful where you are located. When you create an account, you agree that the information you provide is accurate and that you are of legal age in your jurisdiction. We collect account data — including your registered name, contact details, transaction records and device identifiers — to operate the platform, process transactions through supported rails such as Maya, GrabPay and Bank Transfer, and meet our own service obligations. We do not sell this data to third parties for marketing. Cookies and similar tools are used to keep your session active and to measure how sections of the site perform; you can adjust cookie preferences through your browser settings. Any changes to this policy will be posted on this page before they take effect, and continued use of your account after that date means you accept the updated terms. If something in this document is unclear, reach us through the support routes listed further down this page.
Not every part of your experience falls under this policy in the same way. The table below separates the four main areas so you can see at a glance what is inside our obligations and what sits outside them.
Login credentials, account status, session activity and any suspension or closure decision made by us fall fully within this policy. You can raise a question about your account standing through the support route at any time.
Deposits and withdrawals processed through Maya, GrabPay or Bank Transfer are recorded in your account history. Transaction disputes must be raised with us first; payment-provider disputes follow each provider's own process and are outside our direct control.
Game content supplied by studios such as Bigtime Gaming, JDB and Spadegaming is governed by each studio's own licence terms. We make their titles available in the lobby; the rules of each game are set by the studio, not by us.
Links or integrations to external services — including e-wallet apps, device operating systems or browser tools — are outside the scope of this policy. Those services each carry their own terms, which apply independently of anything stated here.
You have several concrete actions available to you under this policy, and each one follows a clear path inside your account or through our support channel. Reviewing your own data starts in the account dashboard after login — transaction records, registered contact details and session history are all visible there without needing to contact us. If any detail is incorrect, you can update most fields directly in account settings; for fields that require identity verification before a change is accepted, the instructions are shown inline when you attempt the edit. Raising a policy question or a formal data request is done through the written support route described in the section below; we aim to acknowledge every written request and respond with the relevant information or next steps. Account closure requests are handled the same way — submit through support, confirm your identity through the verification step shown in the response, and we process from there.
Transaction history, session logs and registered account details are available in the account dashboard after you log in. No separate request is needed to view them; the data is yours to check at any time.
Edit your contact email, phone number or linked payment method in account settings. Fields that affect payout routing — such as your Maya or GrabPay details — require a short verification step before the change is saved.
Send a written query through the support contact listed on this page. State your registered account email and describe the specific policy point you are asking about so we can respond with the relevant section and any action steps.
Closure requests are submitted through support. We confirm your identity before processing and inform you of any pending transaction that must clear first. Your account history is retained for the period required by our data retention obligation.
Every policy question, data request or account dispute has a direct route. Choose the channel that fits your situation — written requests for formal matters, live chat for faster account questions.
For formal data requests, account closure or policy disputes, send a written message through our contact form. Include your registered email and a clear description of the matter.
For account access questions, transaction status or general policy clarification, open the live chat from any page. Have your account email ready so the agent can pull up your record quickly.
Many policy-related actions — viewing records, updating payment details like Maya or GrabPay, checking session history — can be completed without contacting support. Log in and check account settings first.
Keeping your information accurate and protected is a core part of how we operate. Here is how we approach the main areas you should know about before and during your time with us.
We collect only what we need to run your account and process transactions through supported payment rails. That means your registered details, wallet identifiers for Maya, GrabPay or Bank Transfer, and session records. Nothing is shared for third-party marketing.
Cookies keep your session active and help us understand which parts of the platform are working well. You control cookie preferences through your browser; turning off non-essential cookies does not affect your ability to log in or transact.
Account records are kept for as long as required by our service obligations and any applicable legal retention period. When you request closure, we inform you of what is retained and for how long before we finalise the process.
Any material update to this policy is posted on this page before it applies. The effective date is shown at the top of the document. Continuing to use your account after that date counts as acceptance of the revised terms.
These are the questions we receive most often about rights, data, account access and how to contact us with a formal request.
Access to jilidd depends on local law and is available where local law permits. If you are in an eligible region of the Philippines, this policy applies to your account in full. If you are unsure about your region's eligibility, check the access terms shown during the account registration step.
Log in and open the account dashboard. Transaction records, session history and your registered contact details are all visible there. If you need a formal export or a written summary for a specific purpose, submit a written request through the support contact on this page.
Yes. Most contact details can be edited directly in account settings. Payment details linked to Maya, GrabPay or Bank Transfer require a short verification step before the change saves. The instructions for that step are shown inline when you attempt the edit.
Game content from studios such as Bigtime Gaming, JDB, Joker, Spadegaming and Microgaming is governed by each studio's own terms. We make their titles available; the mechanics and payout structures of each title are set by the studio. For game-specific questions, we can direct your query to the right channel.
Send a written message through the contact form on this page. Include your registered account email and a clear description of the policy point or data request. We acknowledge every written request and respond with the relevant policy section and any action steps required from our side.
When we receive and verify your closure request, we inform you of the data retention period that applies before finalising. Account history tied to transactions processed through Maya, GrabPay or Bank Transfer is kept for the period required by our service obligations, then handled according to our retention policy.