Sports / Mobile
These terms set out the rules that apply when you access your jilidd account — what we expect from you, what you can expect from us, and the routes available when something needs to change. Access to the platform depends on local law and is available only where permitted in eligible regions.
By creating and using a jilidd account, you confirm that you have read and understood these terms and that you meet the eligibility conditions in your region. These terms form the full agreement between you and us regarding your account — they cover how the account is opened, how sessions are managed, how transactions are processed through supported payment channels such as Maya, GrabPay, and Bank Transfer, and how disputes are handled. We may update these terms when platform conditions or applicable law requires it. When we do, the revised version will appear on this page. Continuing to use your account after a revision means you accept the updated terms. If you do not accept a revision, you may close your account by following the steps in your account settings or by contacting our support team directly. These terms do not override any obligation imposed on us or on you by applicable local law. Where a provision in these terms conflicts with a local legal requirement in your eligible region, the local legal requirement takes priority. Any term that turns out to be unenforceable in your jurisdiction is severed without affecting the rest of the agreement.
Not every part of your experience falls under the same set of rules. Understanding which areas these terms address — and where separate policies or third-party terms apply — saves confusion if a question comes up later.
These terms apply directly to how your account is created, secured and managed. Login credentials, session activity, account suspension and closure all fall inside this policy. You are responsible for keeping your login details private.
Deposits and withdrawals made through Maya, GrabPay or Bank Transfer are subject to these terms alongside the conditions of the payment provider you choose. We confirm receipt on our side; the payment provider's own terms govern their processing steps.
Game titles available in the lobby — including content from Bigtime Gaming, Microgaming, JDB, Joker and Spadegaming — are covered by these terms for access and fair-use purposes. Individual game mechanics are governed by each studio's title rules shown in the game interface.
Links or integrations that take you outside the jilidd platform — including external payment apps or verification services — are outside the scope of these terms. Their own terms and privacy policies apply once you leave our environment.
These terms are not just a list of restrictions — they also define what you can ask us to do on your behalf. Your account dashboard is the first place to check for a record of your activity: transaction history, session logs and account status are all visible after login. If any detail recorded against your account is incorrect — a name, a contact address, a linked payment method — you can update it through the account settings page or request a correction via our support channel. Questions about how a specific term applies to your situation can be submitted to our support team at any time; we will respond with a written answer referencing the relevant clause. If you believe we have applied a term incorrectly, you can raise a formal query and we will review the record. Account closure is also your right under these terms — submit the request through settings or support and we will process it in line with our stated procedure.
Log in and open the transaction history section of your account dashboard. Session activity, deposit and withdrawal records linked to Maya, GrabPay or Bank Transfer are listed there for your review.
If a name, contact detail or linked payment method needs updating, go to account settings and follow the fields shown. Some changes may require identity verification as displayed on the page.
Send your question through the support channel with your account reference included. We will respond in writing, referencing the specific clause that applies to your situation.
Submit a closure request through account settings or via support. We handle it according to the procedure in these terms, including final settlement of any balance through your registered payment method.
If a clause in these terms is unclear, or if you need to act on one of your policy rights, there are three ways to reach the right team. Include your account reference number in every message so we can pull your record immediately and give you a specific answer.
Open the chat widget from any page inside your logged-in account. A member of the support team will respond directly and can access your account record to address your specific terms question.
Send your query to our support email address listed in the Help section of your account. Include your account reference and the clause or section you are asking about so we can respond with the relevant answer.
The Help section inside your account dashboard contains published answers to common terms questions. Search by topic — account closure, payment disputes, session limits — before opening a direct support request.
These terms work alongside our privacy policy to explain how your account data is used, stored and protected. We collect only the information needed to run your account and process your transactions through supported payment channels. Cookies used on the platform are described in our cookie notice, which you can access from the footer of any page. Your account security — including login authentication steps and session timeout behaviour — is configured to reduce unauthorised access. The retention period for account records is set by applicable law and our internal policy; details are available on request through the support channel. If you want to know exactly what data we hold on your account, you can make a subject access request by contacting support with your account reference. Changes to how we handle data that materially affect your rights will be communicated before they take effect.
We collect the account and transaction data needed to operate your wallet, process Maya, GrabPay and Bank Transfer transactions, and comply with applicable record-keeping requirements. We do not collect data beyond what those purposes require.
The platform uses cookies to maintain your session and remember your preferences. A full list of cookies used and their purposes is published in the cookie notice linked in the footer. You can manage cookie preferences through your browser settings.
Session timeout, login authentication and account lock procedures are active on your account. If you notice activity you did not authorise, contact support immediately with your account reference so we can suspend the session and investigate.
You can request a copy of the data we hold on your account at any time. Submit the request through the support channel with your account reference included. We will respond in line with the applicable legal timeframe for your region.
These are the questions our support team receives most often about these terms. Each answer references the actual policy position — not a general statement.
Yes. These terms govern your account regardless of which supported payment method you use. When you deposit via GrabPay, Maya or Bank Transfer, both these terms and the payment provider's own conditions apply simultaneously. Our terms cover what happens on the jilidd side; the provider's terms cover their processing steps.
The revised terms will appear on this page with the effective date noted. We will also notify you through your registered contact details where required by applicable law. Continuing to log into your account after the update date means you have accepted the new version.
Yes. Submit a request through the support channel with your account reference and the approximate date your account was created. We will provide the version of the terms that was in effect at that time, subject to our record-retention period.
Any balance in your account wallet is settled to your registered payment method — Maya, GrabPay or Bank Transfer — as part of the closure process. The settlement follows the procedure set out in these terms. Open a closure request through account settings or support to start the process.
These terms govern your access to game content in the lobby, including titles from Bigtime Gaming, Microgaming, JDB, Joker and Spadegaming. The individual game mechanics and prize structures shown inside each title are governed by the studio's own title rules, which are displayed in the game interface.
Contact support through live chat or email with your account reference and a description of the issue. Reference the specific clause you believe was applied incorrectly. We will review the record and respond in writing with our position and, where applicable, the corrective action taken.