Sports / Mobile
This policy covers every piece of information we hold — from your registration details to transaction records linked to Maya, GrabPay or Bank Transfer. We keep this page current so you always know exactly what we do with your data and where to go when you have a question.
When you open an account, we collect the details you provide during registration — your name, contact information, date of birth and the payment method you connect, whether that is Maya, GrabPay or Bank Transfer. We also collect session data: the pages you visit, the games you open (such as Bingo Bonanza or Mines Pinoy), and the device type and browser you use. This information lets us run your account correctly, process withdrawals and deposits through your chosen payment rail, and respond to support requests without asking you to repeat yourself. We do not sell your personal data to third parties. We share information only where it is necessary to process a transaction — for example, passing your payment details to the relevant payment processor — or where local law requires disclosure. Your data is stored on secured servers. Retention periods follow the requirements of applicable law and are reviewed periodically. If you close your account, we retain only the records we are legally required to keep. Availability of this service depends on local law and eligible regions.
This policy applies to your use of jilidd as a registered account holder. It covers your personal account data, your transaction history and the communications we send you. It does not extend to third-party services you reach through external links, nor to the data practices of payment processors like Maya or GrabPay once your funds leave our platform.
Login activity, device identifiers and session timestamps tied to your registered account fall inside this policy. We use this data to keep your account secure and to detect unusual access patterns.
Deposit and withdrawal records processed through Maya, GrabPay or Bank Transfer are covered here. We hold these records for the period required by applicable law. You can request a copy through support.
The games you open — for example, Omaha Poker or Charge Buffalo Jackpot — and the lobby sections you browse generate usage data. We use this to maintain the platform, not to profile you for sale to third parties.
Once a transaction moves to an external processor or you follow a link away from jilidd, their own privacy terms apply. We do not control how those services handle your data and cannot accept responsibility for it.
You have concrete options when it comes to the data we hold on you. Reviewing your account details is straightforward: log in, go to your profile section and check what is on record. If something is wrong — a name spelling, a contact number — you can correct it there directly, or raise a support request if the field is locked. Requesting a full copy of the data we hold takes a written request sent to our privacy contact address; we respond within the period stated in applicable law. If you believe we are holding information beyond the permitted retention period, you can ask us to review it. We will confirm what we can and cannot delete given our legal obligations. Where local law and eligible regions permit, you may also ask us to stop processing your data for purposes beyond account management. Each of these steps is handled through the same support channel — no separate form, no separate team.
Log in and open your profile to see the account details we hold. Transaction history is listed under the wallet section of your dashboard.
Edit editable fields directly in your profile. For locked fields — such as your registered name — raise a support ticket with the correct information and supporting document.
Send a written request to our privacy contact. We will confirm receipt and supply the records we hold in line with the timeframe set by applicable law.
Any question about retention, data sharing or processing scope goes to our support team via the channels listed on this page. We respond to policy queries in writing.
Policy questions sit with the same team that handles account support. If your concern involves a specific transaction — a GrabPay deposit record or a Bank Transfer withdrawal history — have your account ID ready. We respond to all written privacy queries in the order received.
Send your data request or privacy question to our support email address listed in your account dashboard. Written responses are provided for all policy matters.
For faster acknowledgement, open live chat from your account and mark your message as a privacy inquiry. The agent will escalate it to the appropriate handler.
Your dashboard shows the current state of your profile data, transaction records and linked payment methods — Maya, GrabPay or Bank Transfer — after you log in.
We apply access controls to limit who inside the platform can view your account data. Payment records tied to Maya, GrabPay or Bank Transfer are accessible only to the account and finance functions that need them to process or verify a transaction. Cookies are used to maintain your session and to remember your login state — you can manage cookie preferences through your browser settings at any time.
We hold your data for as long as your account is active and for the period required by applicable law after closure. Once that period ends, records are deleted or anonymised in line with our internal schedule.
Session cookies keep you logged in while you navigate the lobby. Analytics cookies, where enabled, help us understand which sections — such as the fishing games or live table area — need attention. You can opt out through browser settings.
Account access is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately and contact support. We do not ask for your password by email or chat.
When we update this policy, the revised version replaces the previous one on this page. The current version is what governs your account. We encourage you to check here periodically — we will not always send a direct notification for minor changes.
These are the questions our account holders ask most often about data, rights and contact. If your question is not listed, reach us through live chat or the support email in your dashboard.
We collect your name, email address, date of birth, contact number and the payment method you link — such as Maya, GrabPay or Bank Transfer. We also record session data like device type and login timestamps to keep your account secure.
Yes. Log in and check your profile and wallet sections for the data you can view directly. For a full copy of everything we hold, send a written request to our support team. We process data access requests within the period required by applicable law.
We share your data only where it is necessary — for example, passing your payment details to a processor to complete a GrabPay or Bank Transfer transaction. We do not sell your personal information. Disclosure to authorities happens only where local law requires it.
Open your profile after login and edit any unlocked fields directly. If the field you need to change is locked — for example, your registered name — raise a support ticket and attach a document that confirms the correct information. We update locked fields after verification.
After account closure, we retain only the records we are legally required to keep — typically transaction histories needed for financial reporting obligations. Records beyond that requirement are deleted or anonymised. The exact period depends on applicable local law.
Contact us via live chat or the support email shown in your account dashboard, and mark the message as a privacy matter. We respond to all privacy inquiries in writing. If local law gives you the right to escalate to a supervisory authority, that right is not affected by contacting us first.